Refund Policy

Thank you for shopping in our online store. We are committed to providing high-quality handmade products, made with the utmost care, and inspect each item before shipping. However, we understand that there may be situations where you need to return or exchange an item. We want you to have a pleasant and satisfactory shopping experience with us, so please take the time to read our refund policy.

1. Returns and Exchanges:
   1. 1.1. We accept returns and exchanges within 14 days from the date of purchase. If 14 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.
   2. 1.2. To be eligible for a return or exchange, the item must be unused, in the same condition as you received it, and in its original packaging (for furniture). Please ensure that the product is well-packed to prevent damage during return shipping.
   3. 1.3. Certain products, such as custom-made or personalized items, may not be eligible for returns or exchanges. Please, in this case, contact our customer service for more information at this email address: the.mapico@gmail.com.
2. Refunds:
   1. 2.1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
   2. 2.2. If your refund is approved, we will process it and the refund will automatically be applied to your original payment method within a certain number of days depending on your bank or credit card company's policy.
3. Shipping Costs:
   1. 3.1. Unless the return or exchange is due to our error (e.g., wrong item shipped or defective product), you will be responsible for the shipping costs associated with returning the item.
   2. 3.2. The original shipping costs, if any, are non-refundable.
4. Damaged or Defective Items:
   1. 4.1. If you receive a damaged or defective item, please contact our customer support immediately at this email address: the.mapico@gmail.com. We may require you to provide photographs or other evidence of the damage or defect.
   2. 4.2. Depending on the situation, we will either send you a replacement item or issue a refund, including any applicable shipping costs.
5. How to Initiate a Return or Exchange:
   1. 5.1. To initiate a return or exchange, please contact our customer support by e-mail: the.mapico@gmail.com. Provide your order details and a clear reason for the return or exchange.
   2. 5.2. Our customer support team will guide you through the process and provide instructions on where to ship the item.

Please note that our refund policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates

If you have any further questions or concerns regarding our refund policy, please don't hesitate to contact our customer support. We are here to assist you.

Last updated: June 28, 2023

Thank you for choosing our online store for your home decor needs!